Returns & Exchanges

At Zitomer Pharmacy, we strive to ensure your fashion and beauty purchases meet the highest standards of quality. If you are not completely satisfied, we offer a 30-day window for returns on unworn, tagged merchandise in its original condition.

1

Initiate Your Return

Visit our online portal or contact our customer service team with your order number to request a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all designer tags, security seals, and protective coverings are intact.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, or visit our Upper East Side storefront for an in-person return.

4

Receive Your Refund

Once our quality control team inspects and approves the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing